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Privacy Policy
Last Updated: January 28, 20261. Introduction
Danube Language Partners, a trade name of Danube Enterprises LLC ("we," "us," "our"), operates danubelanguages.com and provides certified translation services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services. We are committed to protecting your privacy and handling sensitive legal and immigration documents with the highest standards of confidentiality.2. Information We Collect2.1 Information You Provide
- Contact Information: Name, email, phone (optional)
- Business Information: Law firm or company name (if applicable)
- Documents: Files containing sensitive information including birth dates, passport numbers, immigration documents, court records, academic records
- Payment Information: Processed through third-party processors (we don't store complete card numbers)
- Project Details: Language pairs, deadlines, delivery preferences
- Communication Records: Email, forms, phone correspondence2.2 Information Automatically Collected
- Device Information: Browser, operating system, device type
- Usage Data: IP address, pages visited, time on site, referring websites
- Analytics: Google Analytics for site usage and improvements3. How We Use Your Information
- Service Delivery: Provide, process, translate, certify, and deliver documents
- Communication: Respond to inquiries, provide quotes, send project updates
- Payment Processing: Process payments, send invoices and receipts
- Quality Assurance: Review and improve translation quality
- Service Improvement: Analyze usage patterns, improve website and services
- Legal Compliance: Comply with laws, regulations, tax requirements
- Security: Protect against fraud and unauthorized access
- Business Operations: Maintain records, resolve disputes, enforce agreements
- Marketing: Send promotional communications with your consent (opt-out anytime)4. How We Share Your Information
We do not sell, rent, or trade your personal information.4.1 Translation Team and Subcontractors
We may share documents with qualified translators who are vetted for qualifications, bound by confidentiality agreements, given access only to necessary documents, and required to maintain our privacy standards.4.2 Service Providers
We share information with: payment processors (secure card/bank processing), Google Drive (encrypted document storage), email services (business communications), Carrd (website hosting), and Google Analytics (performance analysis). All are contractually obligated to protect your information.4.3 Law Firm Relationships
When a law firm engages us: the law firm is our direct client, we share updates with the law firm, we contact end users only with law firm authorization, and the law firm maintains attorney-client privilege with their client.4.4 Legal Requirements
We may disclose information to: comply with legal obligations, court orders, or government requests; protect our rights and safety; prevent fraud or illegal activity; enforce our Terms of Service; or respond to claims.4.5 Business Transfers
In a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any ownership change and your choices.5. Document Security and Retention5.1 Security Measures
- SSL/TLS encryption for website data transmission
- Encrypted Google Drive storage with access controls
- Two-factor authentication on all business accounts
- Strict access limitations
- Regular security updates
- Encrypted email for sensitive communications
- Secure devices and workspacesImportant: No internet transmission is 100% secure. We use reasonable safeguards but cannot guarantee absolute security.5.2 Document Retention
- Active Projects: Duration of project
- Completed Projects: 7 years (IRS requirements, legal statute of limitations, industry standards)
- Financial Records: 7 years (invoices, receipts, payments)
- Communications: As needed for business and legal purposes5.3 Early Deletion Requests
We accommodate early deletion requests except where: legally required to retain records, necessary for legitimate business purposes, or deletion would violate contractual obligations.5.4 Secure Disposal
After retention period, we: permanently delete electronic documents from all systems, overwrite deleted data, securely shred physical documents, and anonymize analytics data.6. Your Rights and Choices6.1 Right to Access
Request access to: what information we collect, how we use it, who we share it with, and copies of stored documents.6.2 Right to Correction
Request correction of inaccurate or incomplete information.6.3 Right to Deletion
Request deletion subject to: legal retention requirements, business needs (ongoing projects, disputes), and contractual obligations.6.4 Right to Data Portability
Request a copy in structured, machine-readable format.6.5 Right to Opt-Out of Marketing
Opt out by: clicking "unsubscribe" in emails, contacting [email protected], or updating preferences. You cannot opt out of transactional emails (quotes, invoices).6.6 Right to Restrict Processing
Request restrictions in certain circumstances (e.g., while verifying accuracy).6.7 Right to Object
Object to processing for direct marketing or based on legitimate interests.6.8 Exercising Your Rights
Contact [email protected]. We respond within 30 days. We may verify your identity before processing requests.7. Cookies and Tracking7.1 What Are Cookies?
Small text files stored on your device to enhance user experience and understand site usage.7.2 Types of Cookies
- Essential: Required for functionality (cannot be disabled)
- Analytics: Google Analytics for visitor behavior (aggregated and anonymous)
- Functional: Remember preferences and settings7.3 Managing Cookies
Control through browser settings. Most browsers allow viewing, deleting, and blocking cookies. Disabling may limit functionality.7.4 Google Analytics
Collects aggregated data on visit frequency, pages viewed, and referring sites. Not combined with personally identifiable information.8. Third-Party Links
Our website may link to third-party sites. We're not responsible for their privacy practices. Review their policies before sharing information.9. International Data Transfers
Services are US-based. International users' information is transferred to, stored, and processed in the US. By using our services, you consent to US transfer and acknowledge different US data protection laws.10. Children's Privacy
Services not directed to individuals under 18. We don't knowingly collect children's information. Parents who believe their child provided information should contact us immediately. We'll promptly delete such information.11. California Privacy Rights (CCPA)11.1 Right to Know
Request disclosure of: categories and specific pieces of information collected, sources, purposes for collection, and third parties we share with.11.2 Right to Delete
Request deletion subject to legal exceptions.11.3 Right to Opt-Out of Sale
We don't sell personal information.11.4 Right to Non-Discrimination
We won't deny service, charge different prices, provide different quality, or suggest different treatment for exercising CCPA rights.11.5 Authorized Agents
You may designate an authorized agent. We may require verification.11.6 Exercising Rights
Contact [email protected]. Response within 45 days (up to 90 days if additional time needed).12. European Privacy Rights (GDPR)12.1 Legal Basis for Processing
- Contract Performance: Providing requested translation services
- Legitimate Interests: Business operations, fraud prevention, service improvement
- Consent: Marketing communications
- Legal Obligations: Compliance with applicable laws12.2 Your GDPR Rights
- Right of Access: Confirm processing and access data
- Right to Rectification: Correct inaccurate data
- Right to Erasure: Request deletion
- Right to Restrict Processing: Limit data use
- Right to Data Portability: Receive data in portable format
- Right to Object: Object to certain processing
- Right to Withdraw Consent: Withdraw at any time
- Right to Lodge Complaint: File with data protection authority12.3 Data Protection Officer
Contact [email protected] for GDPR inquiries.12.4 International Transfers
We transfer EEA data to US using standard contractual clauses.13. Changes to This Policy
We may update this policy to reflect changes in practices, technology, or legal requirements. Changes include: updated "Last Updated" date, posting on website, and continued treatment per policy in effect when collected (unless we obtain consent). Review periodically. Continued use after changes constitutes acceptance.14. Data Breach Notification
In the event of a breach, we will: investigate promptly, contain and remedy, notify affected individuals without unreasonable delay, notify regulatory authorities as required, and provide information about impact and protective steps.15. Your Consent
By using our services, you consent to collection, use, and sharing as described. If you disagree, please don't use our services.16. Contact Us
Danube Language Partners
Danube Enterprises LLC
Email: [email protected]
Website: danubelanguages.comWe respond within 30 days.Effective: January 28, 2026. Applies to all information collected by Danube Language Partners.